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Health products and supplements are an affordable and effective way to ensure you and your loved ones are getting the daily recommended intake of essential vitamins, minerals and other important nutrients necessary for optimal health.
General Shipping Information
At Biohelp.me, we strive to offer the best shipping rates from our couriers to pass savings onto you. You can calculate shipping costs by placing items in your cart, selecting your country, and clicking “calculate.” You’ll see your shipping options and costs during the checkout process after selecting the delivery address.
Once your order is shipped, you will receive an automated email with tracking details provided by the carrier. This allows you to monitor the journey of your package via the carrier’s website, whether it be UPS, USPS, FedEx, or DHL.
If a package is reflected as delivered by the carrier's tracking system, including cases where it is marked as handed to a person, Biohelp.me will not issue a refund. We understand the frustration that comes with missing packages and, as a courtesy, we will initiate a claim with the shipping carrier on behalf of the customer to attempt to locate the missing package. However, our responsibility for the shipment ends once the carrier has confirmed delivery.
Due to import regulations in some countries, certain products may not be available for purchase. If a product is restricted, it will be noted in the shopping cart with instructions to remove it before you can complete your purchase. Unfortunately, we cannot issue refunds for orders seized or destroyed by Customs unless they are returned to our fulfillment center in undamaged and resalable condition.
It is crucial that the shipping address provided at checkout is accurate. Biohelp.me is not responsible for delays, fees, or other issues resulting from incorrect addresses. If an error in the address causes an order to be rejected, lost, or destroyed, refunds or replacements will not be issued. If the order is returned to us due to an incorrect address, you may be responsible for return shipping costs, and only the cost of merchandise can be refunded.
BioHelp.me cannot be held responsible for any laws or regulations that result in additional costs, seized products, or delivery delays imposed by customs or shipping companies. Most international shipments proceed without issues and incur no additional fees, but we cannot guarantee this in every case. By ordering from Biohelp.me, you agree to these policies.
Our mission is to help you enjoy optimum health through proper nutrition! Good health is all about looking your best and having the energy and stamina to do the things you love. It's difficult to be productive and happy if you're sick or run down all the time. We believe strongly that certain supplements should be at the core of your health program.
We are committed to providing only high quality products. Many brands will never be sold in our stores due to concerns we have with their quality control or business practices.
BioHelp is a family owned and operated nutraceutical distribution company. BioHelp offers a wide range of professional only product lines, to everyone who's main goal is to achieve a better quality of life, and we take pride in our ability to educate our clients on product selection. We are your personal concierge to the nutraceutical world. With the growing awareness of food allergies, our staff is able to provide support on products that would best suit the best. Make sure your body is getting all the nutrition it needs to stay healthy and keep you strong. BioHelp will steer you in the right direction and ensure your supplements fit your goals and lifestyle.